Refund policy
Refund, Return & Exchange Policy
At Recertified Furniture, we want you to love both your new piece and the experience of shopping with us. Please review our policies below:
♻️ 10-Day Satisfaction Guarantee
If you’re not completely happy, we offer a one-time exchange or store credit within 10 days of delivery or pickup.
Conditions:
Item must be in the same condition as delivered or picked up.
Original delivery or pickup fee is non-refundable.
If you picked up your order, returns must be brought back to our warehouse at your expense.
For delivered orders, a pickup fee applies.
Fees for returns/exchanges:
$150 restocking fee
$150 pickup fee (if your item was delivered)
For exchanges, you’ll also cover the cost of your chosen re-delivery option.
🛑 All Sales Are Final
After the 10-day window closes, all sales are final. We cannot accept returns or exchanges beyond this period.
📐 Before You Order
To avoid any hiccups, we recommend you:
Double-check your space measurements (doorways, stairwells, elevators, etc.).
Review all product photos and descriptions carefully.
Reach out with any questions—we are happy to discuss a given product via video call, and do a sit test on the product for you to get you a better sense of the seating feel and condition of the product.
If you have any questions or concerns about your order, please contact us at customerservice@recertifiedfurniture.ca or 778-401-7442