FAQ: Consign or Sell with Recertified Furniture

We accept mid-range to high-end contemporary and transitional style furniture from quality brands — Article, Rove Concepts, and above. We do not currently accept traditional style furniture, nor pieces from brands like IKEA, The Brick, or Leon's.

In terms of age, we generally accept pieces under 25 years old. Condition-wise, we accept everything from fair to like-new — including pieces that need pet hair removal, stain treatment, small leather repairs, or minor stitching work. We do not accept pieces requiring full re-upholstery or significant structural repair.

Not sure if your pieces qualify? Submit our intake form with photos and we'll let you know within 3–5 business days.

We offer both options.

Our primary service is full-service consignment — we sell your furniture on your behalf and pay you a percentage of the sale once it sells. We also offer a cash purchase option, where we buy your furniture outright at pickup and pay you immediately via e-transfer. The cash offer is typically 30–50% lower than your estimated consignment payout, but many sellers prefer the certainty of immediate payment — especially if they're moving far away.

There's no strict minimum, but our service works best for pieces with a resale value of a few hundred dollars or more. Because our pickup fee is charged to your consignment account and deducted from your payout, very low-value individual pieces often don't make financial sense for the pickup service.

That said, if you have a lower-value piece you'd like to bring to us directly, you're welcome to drop it off — this saves you the pickup fee entirely and works well for smaller items.

We currently accept contemporary and some transitional style furniture. We are not accepting traditional style furniture at this time. If you're unsure whether your pieces fit, submit our intake form with photos and we'll let you know.

1. Submit the intake form — Fill out our online form with details and photos of your pieces. If you have more than 10 items, check the box requesting a callback — no need to fill out a form for every single piece.

2. We review and respond — Within 3–5 business days, we'll let you know if we can take in your furniture. If approved, we'll call you with a quote outlining your estimated consignment payout range, accounting for any cleaning or repairs needed, as well as the pickup fee if applicable. We'll also present a cash purchase offer at this stage if you'd prefer immediate payment.

3. Pickup is scheduled — Once you're ready to proceed, we can typically have professional movers at your door within 2–4 business days. From form submission to pickup, the whole process generally takes 5–9 business days.

4. We clean, repair, and list your items — We take care of any cleaning or minor repairs needed, then list your pieces at a market-accurate price in our showroom.

5. You get paid — Once your item sells, you're paid via e-transfer on the 15th or 30th of the month, whichever falls next after the sale date.

We use a detailed, market-based pricing formula developed from years of experience in the local furniture resale market. We research the current value of each piece and price it to sell well while maximizing your return. You don't need to research comparable listings or negotiate with buyers — we handle all of that.

Your payout is calculated as a percentage of the net sale amount — meaning the sale price excluding taxes, minus any applicable credit card processing fee. Any pickup, cleaning, or repair fees are also deducted from your payout.

The percentage split depends on the item type:

• Items selling for over $500 — 50% of net sale
• Items selling for under $500 — 40% of net sale
• Dining tables, coffee tables, bedframes, and mattresses — 30% of net sale

When we speak with you after approval, we'll give you an estimated payout range for your specific pieces so you know what to expect before committing.

We pay out via e-transfer on the 15th and 30th of each month. Your payout is processed in the first payment period after your item sells. For example, if your item sells on the 14th, you'll be paid on the 30th. If it sells on the 15th or 16th, you'll be paid on the following month's 15th.

Our average sell time is around 3 weeks, though this varies by piece. Some items sell within hours of being listed; others take 2–3 months. Pricing, condition, and demand all play a role. We'll give you an honest estimate for your specific items when we speak with you.

At the 3-month mark, you have a 7-day window to reclaim your items if you'd like them back. If you choose to leave them with us, we'll continue selling them at a reduced price of up to 50% off. After 6 months, any remaining unsold items are donated to charity on your behalf.

Yes — this is one of the most common situations we help with, and we plan around your move-out date. We schedule pickup on or the day before you move out, so you're not left in an empty home before you need to be.

The full process from submitting your form to having items picked up takes about 5–9 business days. If you have more than 10 items, we recommend contacting us at least 14 business days before your move-out date, as larger collections qualify for an in-home visit from one of our team members — which saves you the time of filling out individual forms for every piece.

Absolutely. Once we've confirmed we can take in your furniture, simply let your sales rep at the furniture store know that Recertified Furniture will be collecting your old pieces. They'll pass that along to their delivery company, who will pick up your old furniture when they deliver your new pieces — and bill us directly for our portion of the move.

This works seamlessly with several Victoria furniture retailers, including Q Living, Moe's Home Victoria, Monarch Furnishings, Chester Fields, Sager's Home Store, InsideOut Homestore, Gabriel Ross, and Luxe Interiors.

Pickup pricing is outlined on our website under the pickup fee dropdown. The fee is charged to your consignment account and deducted from your payout when your items sell — you don't pay anything upfront. If you'd prefer to avoid the pickup fee altogether, you're welcome to drop your items off at our showroom directly.

If we can take some of your items but not others, we'll do our best to point you toward local businesses or charities that may be able to help with the pieces we can't take. Depending on what the items are, we regularly refer sellers to Cook Street Vintage, Charmaine's Past and Present, Local Liquidations, Lund's Auctioneers, and Habitat for Humanity.

Yes. Once your pickup is scheduled, we'll send you a consignment contract that includes a link to register for your personal consignor portal. Through the portal, you can see which of your items are listed for sale and at what price, which have sold and for how much, and what payouts are owing to you.

You're also welcome to visit our showroom any time during business hours — we're open 6 days a week and are always happy to have consignors in.

We carry insurance covering items in our care, and we take the condition of your furniture seriously. In the rare event that something is damaged during moving or cleaning, we use our in-house cleaning and repair expertise to restore the piece before listing it. We're committed to making things right and will always communicate openly if an issue arises.

Your consignor portal gives you full visibility into your items and payout status from anywhere — no need to be in Victoria to stay informed. All payouts are sent via e-transfer, so you'll receive them wherever you are.

If you'd prefer not to wait for items to sell, our cash purchase option gives you immediate payment at pickup with no further steps required.